1. Refund Policy
- You must have the ITEM and RECEIPT for any Refund or Exchange.
- Store Credits are issued for returned food items with proof of purchase (without a receipt).
- Cash refunds require a receipt.
Sorry, but due to Michigan State Law we are unable to return or exchange Alcohol.
Sorry, we are unable to return or exchange WIC items unless it is for the exact same item(s).
All refunds or exchanges are subject to management approval.
2. Coupon Policy
- Manufacturer’s coupons are doubled up to and including 50¢. Coupons over 50¢ are taken at face value. Limit 1 coupon per 1 item.
- Manufacturer’s coupons may not be used in conjunction with in-ad coupons.
- Manufacturer’s coupons may be only used for the product and size stated. Sorry, no substitutions.
- When doubled, the coupon amount may not equal or exceed the price of the item.
- ‘Free’, ‘Red Box’, and ‘In-Store’ coupons are taken at face value only.
- Coupons that specifically state ‘NOT TO BE DOUBLED’ are taken at face value only.
- Internet Coupons are accepted up to and including $1.00. They are never doubled. ‘FREE’ item coupons are excluded.
- Limit of 5 of the same coupon for any 1 item
3. Personal Check Policies
Requirements:
- Preprinted Name (Sorry, No Starter Checks).
- Residential Address (Sorry, No P.O. Box).
- Home and Work Phone Numbers.
- Valid MI Picture Driver’s License or Value Plus Card.
- Local Area Only.
Additional Policies:
- Value Center uses Electronic Check Conversion (ECC) to convert checks into electronic funds.
- Without a Value Plus Card, there is a 1 check per 10 day period limit. Otherwise, the limit is 2 checks.
- A Returned Check is subject to a returned check fee and/or prosecution pursuant to Michigan Statutes.
- Failure to pay any Returned Check and Fees incurred will result in the loss of Check Writing Privileges.
- All Checks May Be Subject To Management Approval.
4. Pricing and Advertising of Consumer Items
445.360a Section applicable to the sale at retail; conditions; conditions to bringing or joining in action;exception.
Sec. 10a
Except as provided in subsection (3), this section applies to a sale at retail which meets all of the following conditions:
There is a price stamped on or affixed to the item.
The sale is recorded by an automatic checkout system.
The buyer is given a receipt which describes the item and states the price charged for the item. Before bringing or joining in an action as provided in section 10(2), within 30 days after purchasing an item, the buyer who suffers loss because the price charged for the item is more than the price stamped on or affixed to the item shall notify the seller in person or in writing that the price charged is more than the price stamped on or affixed. The notice shall include evidence of the loss suffered by the buyer. If, within 2 days after the notification, the seller tenders to the buyer an amount equal to the buyer an amount equal to the difference between the price stamped or affixed and the price charged, plus an amount equal to 10 times that difference but which is not less than $1.00 or more than $5.00, the buyer is barred from any further recovery for that loss. If the loss is suffered by the buyer within 1 transaction on 2 or more identical items, the amount to be tendered by the seller shall be the difference on each item, plus an amount equal to 10 times the difference on a single item, but which is not less than $1.00 and not more than $5.00. If the seller does not tender this amount, the buyer may bring or join in an action as provided in section 10(2).
This section does not apply to a sale at retail which the seller intentionally charges more for an item that the price stamped on or affixed to the item.
5. Scanning Law Clarification
One of the biggest areas of confusion in the law (known as the Consumer Pricing and Advertising Act No.449) has been a requirement that retailers pay consumers 10 times the amount of scanning overcharges (Section 445.360a). The overcharge fine need only be paid when the errors a direct scanning error and not errors caused by incorrect information in a Product Lookup (PLU) Code or similar errors made on non-scanning checkout systems. In addition, the overcharge fine is only required if the price is affixed to the product.
Should 2 of the same products be scanned at a higher price marked, the 10 times the difference fine need only be paid on 1 of the 2 items. The consumer should receive only the difference in price on the 2nd item
We offer the following questions, answers, and samples as explanation…
A product is on sale for 49¢. The price is not stamped on the product, or it is still marked the regular price of 69¢. The item scans at the regular price, not on sale. The consumer is due 20¢ for the item overcharge,but is not due the fine because the item was not marked or did not scan higher than the price marked.
A shelf tag or sale sign states 69¢. The item is marked 69¢. It scans 79¢. The consumer is due the amount of the overcharge, plus a fine amount of the additional 10 times the overcharge. In total, the consumer should receive $1.10. That is, 10¢ for the overcharge and $1.00 for the fine.
A customer buys a cantaloupe, but the cashier accidentally rings it up under the honeydew melon PLU code. The customer is given the difference between the price charged and the price it should have been. There is no penalty on human errors.
A sign is left up past the sale date. The item is marked and scans at regular price. The sale price should be honored since the sign remained up. However, there is no overcharge fine since the error was in violation of the state’s advertising laws (the sign was wrong) and not an error caused through the scanning system.
